At Versatile Products we are happy when you are happy. We put ourselves in your shoes when problem solving, to make sure you get the best possible product or service for the situation, saving you money and time.
Changed your mind ?? - Don't worry - we offer a 100% guarantee so if you're not happy with your product simply return it to us in the original packaging, unused, within 14 days of the date of purchase, and we will replace it for you. (Sorry but this does not apply to mixed colours and custom items). Some items may incur a restocking fee.
We pride ourselves on our sales support and technical know-how. Remember, we're seeing people all day every day in the industry and there aren't too many challenges we haven't come across. Tell us about your project and we'll do everything we can to help you get the best products for the job. We are happy to spec your job for you at no cost. We have the technical people on our team to be able to help you
Your order is important to us - in most cases we will pick and pack it within an hour of receipt of your order (during shop trading hours). Delivery can be expected within three days of placing your order with us - often sooner.
Where you need a paint mixed please allow two days extra. While we endeavor to keep sufficient stock to meet your needs there are times where we may be out of an item - if so we will advise you of this, plus provide you with an estimated delivery date.
Warranty and Returns Policy
As per our 100% guarantee, we will happily replace products if you are not completely satisfied with them. Just return it within 14 days in its original packaging and receipt. (Sorry this does not apply to mixed colour or custom products). Some items may incur a restocking fee.
Festool Products are covered by either a 12 month warranty or an extended 3 year warranty. This warranty states that
The provision of warranty services neither extends the warranty period nor renews the warranty period.
Warranty applies only to original purchaser.
Got an idea about how we could improve our service, or our website? Drop us a line - we want to hear all about it.