Versatile Paints & Adhesives
A trading name of Versatile Products (BOP) Ltd

These Terms apply when you use our website or buy from us online. By placing an order, you agree to these Terms.

1. USING OUR WEBSITE

You can use our website to browse and buy products. Please use it lawfully and do not try to interfere with how it runs (for example, by scraping data or hacking it).

We may restrict or stop access if needed.

2. PRICES & PRODUCT INFO

We do our best to keep all product information, descriptions, and prices accurate.

However:

• prices may change without notice
• errors may happen and may need correcting
• product images may differ slightly from the actual item

If there’s a genuine mistake, we may cancel or correct the order.

3. ORDERS

When you place an order, you’ll receive confirmation. This means we’ve received it, but it’s not final acceptance until we process and dispatch it.

We may refuse or cancel an order (for example, if stock is unavailable or there is a pricing error).

4. PAYMENT

Payment must be completed at the time of purchase unless we’ve agreed otherwise.

All prices are in New Zealand dollars and include GST unless stated.

5. SHIPPING & DELIVERY

We aim to ship orders as quickly as possible.

Things to note:

• delivery timeframes are estimates only
• delays can sometimes happen with couriers
• risk of goods passes to you once your order is handed to the courier

6. RETURNS & REFUNDS

We comply with the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

This means if a product is faulty, not as described, or doesn’t do what it should, you may be entitled to a repair, replacement, or refund.

For change-of-mind returns (where accepted), items must usually be unused and in original condition.

7. WARRANTIES & LIABILITY

We aim to provide reliable products and service, but:

• the website is provided “as is”
• we do not guarantee it will always be error-free or uninterrupted
• we are not responsible for indirect or unexpected losses (to the extent allowed by law)

Nothing in these Terms removes your rights under New Zealand consumer law.

8. YOUR ACCOUNT

If you create an account:

• you are responsible for keeping your login details secure
• you are responsible for all activity under your account

Please let us know if you suspect any unauthorised use.

9. THIRD-PARTY LINKS

Our website may link to other websites or include third-party products.

We are not responsible for those websites, their content, or their policies.

10. INTELLECTUAL PROPERTY

All content on this website (including logos, images, and text) belongs to or is licensed to Versatile Products (BOP) Ltd.

You may not copy or reuse it without permission.

11. LAW & DISPUTES

These Terms are governed by New Zealand law. Any disputes will be handled in New Zealand courts.

12. CHANGES TO THESE TERMS

We may update these Terms from time to time. The latest version will always be on our website.